Resources

Spare Part and Aftersales Resources by MARKT-PILOT
Blog

Perfecting Your Customer Excellence Strategy

Discover the key elements of a robust customer excellence strategy in machine manufacturing, emphasizing customer experience, feedback, focus,...

Blog

The Smart Services Revolution in Machine Manufacturing: Insight into a Future Model

In a recent interview, Albert Gorlick from Synctive and Tobias Rieker from MARKT-PILOT provide exciting insights into the world of smart services in...

Interview

From Amazon and Digital Pricing: Interview with Frank Frohmann

Learn how machine manufacturers can profit from these business models and adapt these approaches to their strategy.

Blog

Resilience in Machine Manufacturing Through Parts Business

Discover how machine manufacturing companies can enhance their resilience and drive revenue through market-based parts pricing.

Blog

German Machine Manufacturing Summit 2023: Record Participants & Innovations in After Sales in the Industry

The Maschinenbau-Gipfel is the focal point for machine manufacturing in Germany and provided a platform for intensive discussions, innovative ideas,...

Blog

The Parts Summit 2023 Experience

The atmosphere at Parts Summit was nothing short of electrifying. It was more than just a networking event; it was a confluence of minds, where...

Blog

Deep Dive into Smart Manufacturing

In an era defined by rapid technological advancements, industries across the globe are undergoing a profound transformation.

Blog

Future Services: A Night of Inspiration, Innovation, and Connection

For the first time ever, we hosted an event in North America, and what better backdrop than the iconic skyline of Chicago from the rooftop of our...

Podcast

Tim Geyer on Pricing Podcast: Rethinking Cost-Plus: The Journey to Market-Based Pricing

Tim Geyer discusses market-based pricing on the latest episode of the Professional Pricing Society's Podcast: Rethinking Cost-Plus: The Journey to...

Interview

Innovation and AI as the Key to Sustainable After Sales Service

In a recent interview with KVD, MARKT-PILOT CEO, Alex Morbe, discusses the challenges and opportunities facing the machine manufacturing industry in...

Blog

Learn How to Manage Sustainability in After Sales for Corporate Success

Explore the intersection of sustainability and machine manufacturing's after sales. Learn strategies for a greener future.

Blog

How to Leverage Web Data to Grow Your Aftermarket Business in 2024

The aftermarket parts industry plays a critical role in the success of many businesses, providing essential components and support to customers after...