GLOSSARY

Price Sensitivity

CONTENTS

1 - What is AI Market Research

2 - How AI Market Research Supports Pricing Strategies

3 - The Importance of AI Market Research for Business Success

4 - About MARKT-PILOT

DEFINITION PRICE SENSITIVITY

What is Price Sensitivity?

Price sensitivity is the extent to which consumer demand for a product or service is influenced by price changes. It is commonly measured using the price elasticity of demand. Essentially, it reflects how responsive customers are to fluctuations in price.

By understanding price sensitivity, businesses can determine the optimal price point at which they can increase prices without significantly impacting demand, thereby ensuring their pricing strategy maximizes revenue. It's a crucial component in identifying the ideal price for a product, balancing profitability with customer retention and satisfaction.

Recognizing and analyzing price sensitivity enables companies to make informed pricing decisions that align with market conditions and customer expectations.

Price Sensitivity Definition EN

What Factors Affect Price Sensitivity?

Various factors influence the degree of price sensitivity that consumers display towards a product or service.

The nature of the product or service being offered is a significant determinant. Products with high elasticity, like clothing and electronics, tend to exhibit greater sensitivity to price changes, as customers can easily switch to alternatives when prices increase. Conversely, products with low elasticity, such as medications and essential foods, experience less demand fluctuation with price changes due to their necessity.

Market availability also plays a crucial role - scarcity can lead consumers to accept higher prices for hard-to-find products. In contrast, products that are widely available and have numerous substitutes are often more sensitive to price changes.

Brand loyalty significantly diminishes price sensitivity. Consumers who trust and are loyal to a specific brand may not be deterred by price increases, as they perceive value beyond just the cost. Additionally, the market’s perception of a product’s prestige or quality influences its price sensitivity. Luxury goods or high-quality items often exhibit lower price sensitivity, as their perceived value allows businesses to charge premium prices without losing customers.

How Do You Measure Price Sensitivity?

Measuring price sensitivity involves evaluating how consumers react to price fluctuations and determining their willingness to pay for a product or service. Companies can employ a range of techniques, such as surveys, customer feedback, and data analysis, to understand customer behavior and preferences concerning pricing.

How Do You Calculate Price Sensitivity?

Calculating price sensitivity involves assessing how demand for a product or service shifts in response to price variations. Here are some prevalent methods for calculating price sensitivity:

  • Price Elasticity of Demand (PED)

The most common approach is through Price Elasticity of Demand (PED), which quantifies the percentage change in demand relative to the percentage change in price. The formula is:

PED = %Change in Quantity Demanded / %Change in Price

When PED > 1, the product is considered price elastic (demand significantly changes with price variations). If PED < 1, it is price inelastic (demand is less responsive to price changes)

  • Van Westendorp’s Price Sensitivity Meter

This method utilizes a survey to collect data on what customers perceive as "too expensive," "too cheap," and "just right." The feedback helps determine the range of acceptable prices.

  • Gabor-Granger Method

This technique involves presenting respondents with several price points and asking how likely they are to purchase the product at each price. The gathered data is used to analyze price sensitivity and understand price elasticity by examining changes in purchase likelihood as prices vary.

  • Conjoint Analysis

This advanced method presents customers with a set of product features, including price, and asks them to rank their preferences. The Conjoint analysis helps gauge how much value customers assign to price compared to other product attributes.

BENEFITS OF AI MARKET RESEARCH

How AI Market Research Supports Pricing Strategies 

AI-driven market research streamlines the analysis of large datasets, such as competitor pricing, customer trends, and material costs. By automating repetitive tasks, it not only saves time but also delivers greater accuracy than common manual methods. This approach is particularly relevant to machine manufacturers aiming for market-based pricing strategies. 

VAN WESTENDORP

Van Westendorp Price Sensitivity Meter

The Van Westendorp Price Sensitivity Meter is a popular tool used to evaluate consumer perceptions and expectations about pricing. It assists businesses in identifying a range of prices that customers deem acceptable, ensuring that pricing strategies are in line with what consumers are willing to pay. This approach is particularly beneficial for understanding the price boundaries within which a product or service is likely to perform well in the market.

The Van Westendorp analysis relies on a price perception survey, which assumes that consumers have clear notions of what constitutes a "fair" price, what is deemed "too expensive," and what is considered "too low" for a product or service. Typically, the survey asks participants to choose price points at which they would perceive a product as too cheap, too expensive, or acceptable. Plotting the responses from the Van Westendorp survey creates a Price Map to visualize acceptable prices.

This methodology is simple to execute and accessible to businesses of all sizes. By collecting this data, companies can determine the upper and lower price limits that are acceptable to their target market, allowing them to establish a price range that optimizes both competitiveness and customer satisfaction.

van westendorp price sensitivity meter_EN
GABOR-GRANGER

Gabor-Granger Method

The Gabor-Granger method is a quantitative research technique designed to help businesses pinpoint the optimal price point for a product. This method is instrumental in assessing how variations in price affect consumer demand, particularly in competitive markets.

In this process, potential customers are presented with a spectrum of price points for a given product. Respondents then indicate their likelihood of purchasing the product at each specified price. By evaluating these responses, businesses can ascertain the product's price elasticity of demand, identifying the price points at which demand begins to wane.

This approach offers vital insights into the acceptable price range, enabling businesses to comprehend the thresholds beyond which customers are less inclined to make a purchase. The findings from the Gabor-Granger Study are crucial in determining an optimal price that balances sales and profitability while maintaining competitiveness.

Especially beneficial in markets characterized by high consumer choice and competition, the Gabor-Granger Study empowers companies to make data-driven pricing decisions, resulting in more effective and targeted pricing strategies.

Examples of Price Sensitivity

An example of price sensitivity can be observed when consumers change their purchasing behavior based on price fluctuations. For instance:

  • Luxury Products
    Luxury items often show low price sensitivity due to brand prestige, with small price increases not significantly affecting sales volume.
  • Everyday Consumer Goods
    Products like groceries exhibit high price sensitivity, with price increases leading customers to seek cheaper alternatives.
  • Seasonal Products
    Items like holiday decorations show high price sensitivity outside peak seasons, with discounts used to drive demand.
  • Airline Tickets
    Airline pricing is highly sensitive to market demand; price changes can greatly influence consumer decisions.
  • Pharmaceuticals
    Essential medications have low price sensitivity, while non-essential supplements may be more price-sensitive.
  • Machine Manufacturing
    Spare parts like hydraulic pumps show high price sensitivity, with customers switching suppliers if prices rise. Large, specialized equipment may face less sensitivity due to fewer alternatives.

How to Reduce Price Sensitivity

Reducing price sensitivity involves gaining insights into customer behavior and preferences, enabling companies to devise strategies that minimize the effects of price changes on demand. By utilizing various techniques, businesses can make their offerings less dependent on price and more appealing to consumers.

A successful strategy is product bundling. By offering packages that combine multiple items at a discounted rate, customers perceive greater value, making them less sensitive to individual price hikes.

Another tactic is to highlight differentiators. By emphasizing unique features, superior quality, or exceptional customer service, the focus shifts from price, encouraging customers to pay a premium.

Analyzing customer and market data is crucial for striking the right balance between price and demand. Understanding purchasing patterns, preferences, competitor pricing and price thresholds allows companies to adjust pricing strategies to optimize sales without losing customers.

A strong brand is also vital in reducing price sensitivity. Customers who trust and remain loyal to a brand are often less impacted by price changes, as they value the relationship and the overall product experience more than the cost.

Lastly, demonstrating the product's value is essential. Clearly communicating how a product meets customers' needs or solves their problems helps justify higher prices and shifts the focus away from cost alone. By prioritizing value over price, businesses can foster stronger customer loyalty and reduce reliance on discounts.

PRICE SENSITIVITY IN MACHINE MANUFACTURING 

Price Sensitivity in Machine Manufacturing

In the machine manufacturing sector, the degree of price sensitivity significantly depends on the product type and the competition. For instance, spare parts like hydraulic pumps often demonstrate high price sensitivity. This is because customers can easily switch to different suppliers if prices rise, making cost a critical factor in their purchasing choices. In this competitive market, manufacturers need to adopt a market-based pricing strategy that balances cost efficiency, competitor prices and perceived value to retain price-sensitive customers and sustain market share.

Conversely, large, specialized equipment tends to exhibit lower price sensitivity. This is due to the scarcity of alternatives and the considerable investment involved in such purchases. Customers are generally prepared to pay a premium for high-quality, customized, or technically advanced machinery, making it challenging for competitors to offer lower prices. In these situations, companies can capitalize on their strong brand reputation, product reliability, and long-term value proposition to justify premium pricing, thereby reducing price sensitivity and ultimately maximizing profits.

Grasping the factors that affect price sensitivity in the machine manufacturing industry such as product type, market availability, customer loyalty, and brand strength is crucial for making informed pricing decisions. By effectively managing these elements, manufacturers can not only maintain a competitive advantage but also optimize their pricing strategies to align with both customer expectations and business goals.

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About MARKT-PILOT

MARKT-PILOT is a leading provider of software for market-based spare parts pricing in machine manufacturing. The solutions enable OEMs to conduct precise market price research, automated price recommendations and optimized strategies. Customers benefit from increased sales, margins and customer satisfaction in their parts business.

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