SUCCESS STORY

Optimizing Pricing and Increasing Customer Satisfaction at Windmöller & Hölscher 

The mechanical engineering industry has always been characterized by intense competition.  Customer service is therefore not only an important added value, but also a strategic priority.  

For Windmöller & Hölscher, a leading global manufacturer of machines and systems for the production of flexible packaging, excellent service has been an important foundation for years. By working with MARKT-PILOT, the company is breaking new ground in pricing and spare parts supply for its customers.

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THE CHALLENGE

Growing Importance of Service: Meeting Customer Needs Over the Entire Product Life Cycle

Customer expectations are changing and with them the understanding of good service. It is no longer enough to sell a product - support throughout the entire product life cycle is of crucial importance. Service has always been an important aspect for Windmöller & Hölscher. It is therefore of great importance to offer customers competitive prices throughout the entire product life cycle. 

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SOLUTION

Innovative Solutions to Improve Service

With MARKT-PILOT, Windmöller & Hölscher sets a new standard for the pricing of spare parts. This innovative solution streamlines internal processes and improves customer satisfaction 

Creating Trust and Ensuring Customer Satisfaction

Trust is the indispensable basis both for the smooth operation of machines and for customer loyalty. With MARKT-PILOT, Windmöller & Hölscher ensures that the availability and pricing of spare parts meet the high standards that the company has set for its other service offerings. MARKT-PILOT contributes to a better understanding of the market and thus supports Windmöller & Hölscher's fair and competitive pricing. The company is facing the future with a forward-looking mindset: By implementing new technologies in manufacturing while maintaining high standards in service, Windmöller & Hölscher is continuously evolving in the mechanical engineering industry. 

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CONCLUSION

Reliable Market Prices for a Trusting Customer Relationship

Even in challenging times, it has always been important for Windmöller & Hölscher to offer its customers fair prices. Thanks to MARKT-PILOT, the company has always been able to rely on important information about current market prices. This will continue to be crucial in the coming years in order to create an improved price experience and thus a trusting customer relationship 

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Founded in 1869, Windmöller & Hölscher is today a leading global manufacturer of machines and systems for the production of flexible packaging. The product portfolio includes high-performance machines for film extrusion, printing and further processing.  

As a global company, W&H offers its customers everything from a single source: from expert advice and engineering to the supply of high-quality machines and complete packaging lines. Machines from Windmöller & Hölscher are in use in over 130 countries and by more than 5,000 customers.  

Amanda Smith

FOUNDER, CEO & EXECUTIVE CHAIRMAN

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